Frequently asked questions

How long does this promotion run for and when do I need to get my claim in by?

The promotion is based on purchases made between 17th January – 13th February 2022. Final claims need to be submitted by AEDST 11:59PM, 13th March 2022.

How do I claim my cash card?

Visit the Claim Page here and input all requested details, upload a scanned copy of your purchase receipt, choose your card option (digital or physical) and submit the fully completed online claim form. You will be contacted by one of our team members who will advise on the status of your submission when available.

How do I know the status of my entry?

Our team will contact you throughout the validation process; this includes notifying you when entries have been submitted and received, valid, pending or invalid. Entries that are made pending, will require resubmission based on the details supplied in the email. You will receive an update within 7 business days of submitting your entry. 

I haven’t received any emails from this promotion, what do I do?

Please ensure you check all your mailboxes including the junk mailbox. If you still can't locate your email(s), please contact us here.

When will the winners of the ‘1 Years Worth Of Electricity Paid For’ promotion be announced?

Winners of the ‘1 years worth of electricity paid for’ promotion will be drawn on 15/03/2022 12:00pm AEDST and notified by email and telephone within two (2) business days of the draw. Please note, only winning entrants will be contacted. Winners will be published at on 21/03/2022.

How will the 1 Years Worth Of Electricity be gifted?

The first five (5) valid entries drawn in each State/Territory ex NT will each win one year’s worth of electricity valued at up to $2,000. Prizes will be awarded in the form of a Digital Prepaid Mastercard®.

How long does the gift card take to arrive?

Your gift card will be dispatched within 10 business days of your claim being made valid. If you chose a digital card, it will be delivered via SMS. If you chose a physical card, delivery is subject to Australia Post timelines.

Where can I use my gift card?

If you chose an eftpos card, your card can be used within stores in Australia that accept eftpos as a payment method. If you chose a digital prepaid Mastercard ®, the card is valid for use instore or online where prepaid Mastercard is accepted.

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